I ordered through BRivSr as my first 3D printing experience. I just found a file on a website of an iPad holder but I didn't really understand the process. BRivSr actually saved me multiple times. He noticed that i was missing a few pieces because I didn't order enough and notified me about it. The big deal was when he realized that the pieces didn't actually fit. I guess what I was trying to order was flawed from the start. He actually took the time to test it and realized that the pieces didn't fit. He then went ahead and created the correct pieces once he figured out the measurements for what I wanted. I thought that was pretty amazing to do for a customer that didn't really order all that much. The packaging was great as well. It came with the little pink stuffing and was held tight in an enclosure. I don't ever take the time to write a review but I definitely recommend this guy because at least you know the person making your stuff cares about what he makes. Thanks again.
For those of you who live in the desert southwest, you may wish to order parts in something other than PLA. The part was beautifully packaged, but the 110 degree F heat caused it to warp. Thankfully, it was still pliable when I got it out of the box, so I was able to mold it back into functional shape.